FAQ

Yes, a virtual consultation is required for all new clients. We focus on your hair health and lifestyle wellness, ensuring that our services meet your specific needs. During the consultation, we’ll ask about your hair history, medications, and other factors. If necessary, we’ll refer you to our preferred Black dermatologist at 360 Dermatology for further care.

2. Are you kid-friendly?

Yes, we love kids! If they’re receiving a service or accompanying you, please ensure they can sit comfortably for about 2 hours. Each of our private suites is equipped with TVs, where they can enjoy Disney or Netflix movies.

3. What forms of payment do you accept?

We accept cash, debit, and credit cards as the most common forms of payment. Additionally, we can send invoices and receive payments via Cash App, Zelle, and PayPal.

4. Who do I pay?

You pay the business directly at the front desk, similar to salons like Ulta or Supercuts. This ensures a smooth and professional checkout process.

5. Do you provide the hair for services?

Yes, we provide high-quality hair for your convenience. You won’t need to worry about sourcing your own. Our receptionist reached out by text to ask or you can send it as soon as you make your appointment. All hair is purchased by the Monday of your appointment week. 

6. What services do you specialize in?

We specialize in natural hair care services, including twist-outs, braids, locs, and other healthy hair practices that promote growth and strength.

7. Do you offer products for at-home care?

Absolutely! We offer a range of wellness and haircare products, including:

Journals for mental health from UNH Counseling Services

Organic haircare products from Classic Natural Products

Detox products from Candy Cleanse

Teas from Hot Tea Company

Hair vitamins

Aromatherapy candles

8. Do you work with Black-owned businesses?

Yes, supporting Black-owned businesses is a core part of our mission. We partner with brands and professionals, like 360 Dermatology, that align with our values and commitment to wellness.

9. Can I book an appointment without a deposit?

No, a deposit is required to secure your appointment. This ensures we reserve the time and resources specifically for you. We also book appointments one at a time, so this helps to respect your time as well as ours. 

10. What is your cancellation policy?

At Assuage Hair and Body, we value both our clients' time and our stylists' efforts. To maintain fairness and ensure our team is compensated appropriately, the following cancellation policy applies:

1. Cancellation Fee

If you cancel your appointment for any reason and it was prescheduled or approved without a deposit, a $20 cancellation fee will be charged.

This fee must be paid before you can schedule your next appointment.

2. Rescheduling Grace Period

If you reschedule your appointment within 7 days, the cancellation fee may be waived. This policy ensures that our stylists remain on their regular pay cycle while accommodating your needs.

3. Holding Appointment Spots

This policy discourages clients from holding an appointment "just in case" and then canceling, as it prevents other clients from booking and impacts our stylists’ income.

4. Hair Purchases

If we have purchased hair for your service, the cost of the hair will be added to your cancellation fee as reimbursement.

We appreciate your understanding and cooperation in supporting both our team and other clients. If you have any questions about this policy, please don’t hesitate to contact us.

11. How long are typical appointments?

Appointment lengths vary depending on the service, but most services take between 2–4 hours. We’ll provide a time estimate during the consultation.

12. Are your suites private?

Yes, all services are performed in private suites to ensure a relaxing and personalized experience for each client.

13. Do you work with clients experiencing hair loss?

Yes, we have extensive experience helping clients with hair loss and scalp conditions. We’ll assess your needs during the consultation and may refer you to a dermatologist if necessary.

14. Do you have a rewards or referral program?

Not at this time. Coming soon. 

15. Do you offer gift cards?

Yes, gift cards are available and make a wonderful gift for someone who values self-care and wellness.

16. Do you offer free beverages with your services?

Yes! We provide complimentary beverages to enhance your experience. Choose from:

Plain or flavored water to keep you refreshed.

Coffee sourced from a Black-owned business, full of rich, smooth flavor.

Whole-leaf organic teas, also from a Black-owned business, are tailored to wellness needs. Our tea selections support women dealing with high blood pressure, menopause, PMS, inflammation, body aches, hair and skin health, and more.

Remember, tea was the first form of medicine—sip, relax, and let us take care of you!

17. Do I need to come shampooed?

No, we are a full servicefull-service salon. We take care of yourfrom hair needs start to finish. 

Let us know if you have additional questions not covered here!